/Jet2 suspends mainland Spain programme

Jet2 suspends mainland Spain programme


Published on Monday, July 27, 2020

Jet2holidays has suspended its mainland Spain programme, after the government advised against all but essential travel.

A spokesperson said: “Following the latest government advice regarding travel to mainland Spain from the UK, we have taken the decision to suspend our flights and holidays programme to Costa de Almeria, Alicante, Malaga and Murcia from 28 July up to and including 16 August.

“Where customers are affected by any programme changes, Jet2holidays has been repeatedly recognised by media, consumer organisations and independent travel agents for how we have been looking after customers, and we will be automatically cancelling affected trade bookings with a full refund.

“We will also contact customers who are currently in mainland Spain to advise them of their options regarding flying back to the UK.

“For bookings due to travel to mainland Spain from 17 August onwards, we will provide an additional update once we receive further information from the government.

“We urge the government to provide the industry with clarity, so that we can keep everybody up-to-date and informed. We are continuing to operate flights and holidays to our destinations in the Balearic Islands and the Canary Islands as scheduled.

“Because the FCO travel advice to these destinations remains unchanged, our usual terms and conditions apply. This is a fast-moving situation, which we are continuing to monitor very closely.

“We would like to thank our independent travel agency partners for their understanding and patience.”

Customers have taken to social media to complain that Jet2 has ‘quietly withdrawn’ its ‘Worry-Free Guarantee’, which promised it wouldn’t operate to destinations where customers would have to quarantine on return.

TUI also had a quarantine guarantee, but is still operating to the Spanish islands.

Jet2 said: “We are having to make difficult and complex decisions in response to this, including keeping our policies under constant review. We urge the government to provide the industry with more clarity, so that we can keep our all-important customers up-to-date and informed.”

By contrast, EasyJet Holidays has cancelled its entire Spain programme, including the Canary Islands and the Balearics, which had been due to restart on August 1.

Customer Director Matt Callaghan said: “We’re really sorry for any disappointment caused to customers due to travel to mainland Spain, the Canary Islands, and the Balearic Islands in the next few weeks.

“This is in line with one of our key commitments to only operate to countries where we believe customers can have a safe and enjoyable holiday.

“We’ve contacted affected customers already and will process a refund for them which will be available very shortly should they wish to book another holiday.

“We also have a very flexible approach for customers with existing bookings who are feeling unsure about travelling and will support with free changes to their booking up to 28 days before departure and wherever we can in other circumstances.”

By Lisa James, Deputy Editor (UK)

 

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