Advantage Holidays has brought its calls centre back in house and reduced the number of staff by eight to five.
Head of Advantage Holidays Lee Ainsworth said in a Youtube video update for travel agent members that the decision was temporary and under constant review.
“We have had to take appropriate action to manage the cost base of Advantage Holidays,” he said.
“In the meantime we have ensured we are here to give you the best support possible. In order to do that, we have brought all of those key functions from the call centre team back into the central business where a team of five will continue to manage ongoing credit notes, support you with any new business that does come though as well as any administration and change of dates.”