/Heathrow tech issue leaves passengers checking white boards for departure gate info

Heathrow tech issue leaves passengers checking white boards for departure gate info

Published on Sunday, February 16, 2020

Flights have been cancelled and some passengers have missed their planes after ‘technical issues’ with departure boards and check-in systems at Heathrow.

Photos on social media reveal electronic screens that are blank rather than showing gate numbers, and white boards with flight details written on them.

Signs are now up on departure boards warning the flight information is not correct and passengers should not rely on any information on the screens.

Some passengers said they have been delayed by up to 10 hours. Others said they’d missed their flights after being given the wrong or misleading information.

Heathrow said it has drafted in extra staff to help direct people to gates.

A Heathrow spokesperson said: “We are continuing to experience technical issues which are currently being resolved.

“We have additional passenger ambassadors being deployed across our terminals both airside and landside to help direct our customers to their departure gates.

“We apologise for the disruption this is causing our passengers.”

Several airlines have been hit by the glitch, including British Airways, which told a customer on Twitter: “We’re aware Heathrow Airport is currently experiencing a technical issue that is impacting some of their IT systems across the airport, affecting a number of airlines.

“We are working with them to resolve the issue as a priority and apologise for the delay to our customers.”

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