/Royal Caribbean rejigs sales team

Royal Caribbean rejigs sales team

Published on Wednesday, January 15, 2020

Royal Caribbean International has announced changes to its sales force in the UK and Ireland, including its trade support team.

Karen Tucker has been promoted to newly-created role of head of field sales, reporting to UK & Ireland sales director Martin MacKinnon.

Tucker has been with Royal Caribbean International for over 15 years in a number of roles from groups coordinator to air planning manager.

She will be responsible for a team of regional sales managers including Dionne Lalley, who has moved into the role from the insights team.

The cruise line’s international key account manager team will now include David Hearn, who is re-joining to oversee consortia business and Kelly Ashby, in an internal move from the product team.

In addition, Rhianna Rees – recently recruited through the brand’s graduate partnership with Chester University – has moved from the revenue team to report to MacKinnon as sales planning executive.

Nicki Lewis, head of trade support, has also strengthened her team with a number of promotions and appointments. Reporting to her will be:

Jo Puccioni who has moved from brand manager to trade marketing manager.

Kerry Nicholson is now e-learning manager, overseeing the brand’s new L.E.A.R.N. platform, designed to help agents ‘Learn Everything About Royal Now’.

Holly Matthews has become club royal manager, working alongside Gemma Lovell to further progress the brand’s Club Rewards programme.

Carla Hines has been promoted to sales admin manager, supported by a team of three.

Jo Griffiths is now senior trading, groups, netts and support executive.

MacKinnon said: “The relationships we hold with our trade partners in the UK & Ireland continue to be incredibly important to us and we know the team will set us up for success as we look forward to yet another year of incredible activity including the return of Anthem of the Seas to the UK in April, the newly amplified Allure of the Seas being homeported in Barcelona and the launch of our brand new ship Odyssey of the Seas in November.”


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