/Red Cross assists TUI passengers stranded at ski resort

Red Cross assists TUI passengers stranded at ski resort


Published on Monday, January 6, 2020

TUI has apologised to passengers left stranded at a ski resort in France at the weekend after bad weather caused flight cancellations.

 

 

 

 

 

Heavy fog over Chambery in the Alps left almost 1,000 unable to catch their flights back home.

UK passengers said TUI did not provide accommodation, so many slept at the airport.

The situation was declared an emergency and the French Red Cross stepped in to provide sleeping mats, blankets and McDonald’s food.

Chambery Airport tweeted: “Dear passengers, due to bad weather conditions and for security reasons, the air traffic is disrupted, some delays must be expected. Thank you for your understanding.

“Yes it is an emergency situation but food and water are distributed and I know some McDonald’s sandwiches will be distributed.

“Coaches are already bringing people to accommodation places.”

The airport added: “Our teams are mobilized to assist, inform, house and refuel the nearly 1000 people who were unable to fly today at the airport because of the fog.

“Meals are delivered by our teams at the emergency accommodations for tonight.”

TUI said: “We can confirm that a number of customers have been impacted following adverse and changeable weather conditions in Chambery on Saturday 4 January.”

The operator apologised, adding customers were provided with food and drinks and were supported by Crystal ski reps.

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